Ultra Activities Limited ("UA")
BOOKING TERMS AND CONDITIONS
Bubble Soccer World is a trading name of Ultra Activities Limited
Our terms and conditions are here to protect us as well as you. These are standard terms that you should understand but please feel free to ask for further clarification when needed.
"we" "us" and "our" are references to Ultra Activities Limited ("UA").
"you", "your" or "party" means all persons (or any of them including the Lead Customer) named on the booking (and persons added or substituted at a later date).
"Arrangements" “event” means the activities, events, transport, accommodation, meals and other services of whatever description (or any of them), as applicable, booked through us for you
"Lead Customer" “Organiser” “Lead Organiser” means the person who makes the booking on your behalf and who will be our point of contact (and any substitute for that person).
“invitee” “guests” means persons invited to the arrangements by the lead organiser.
“Packages” “means when accommodation of whatever description has been booked with another arrangement
“Activities” means when just activities have been booked. There is no accommodation or transport of whatever description added to the booking with the activity
"Event" means anything arranged by us for you including a mixture of activities, staff, packages, event management.
"Client Area" "My Events" "VIP Area" means the customer login area which is accessible via our website
"Force Majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control or the control of the supplier concerned
"in writing" means by facsimile, email or letter.
To book any arrangements with UA you must pay a non-refundable deposit as specified by your event organiser. By placing this deposit you confirm the accuracy of all information provided and accept these terms and conditions on behalf of yourselves and anyone else in your party. The agreement between yourself and UA only comes into existence once your booking has been formally acknowledged in writing by UA. Unless you advise us to the contrary we will assume that every member is over the age of 18 years. Unless you contact UA in writing within 24 hours of receiving written acceptance the booking, you will be deemed to have agreed to the contract terms. The terms and conditions and general information constitute the entire agreement between you and UA. It must be understood that those booking via telephone or e-mail accept our booking terms and conditions.
All prices are in £ sterling and inclusive of VAT. If you are booking any arrangements more than 42 days before the date of the event, you must pay a deposit specified by your event organiser. Any deposit paid by you will not be refundable. For activity bookings only, the remaining balance of the sum due must be paid at least 14 days before the date of the arrangements. For package bookings, the full balance of the sum due must be paid at least 14 days before the date of the arrangements. If you should fail to make this payment the deposit will be retained and UA will consider the arrangements cancelled. If you book within 14 days of the date of the arrangements, the full balance is immediately payable and no refunds are permitted. The minimum group size is 10 people, unless specified otherwise by your event organiser, this may reflect in your cost per person increasing should your numbers drop below this.
UA reserves the right to change any of the arrangement/ prices described in writing before the agreement between you and UA is concluded.
Payments can be made using a valid credit or debit card, bank transfer or cash. There is no charge for payment by bank transfer, cash or card.
Prices quoted to you at the time of your enquiry are correct to the best of our knowledge at that time. It is possible that prices may change before you actually book the Arrangements. We will advise you of any change in the price or error of which we are aware at the earliest opportunity before you book . We reserve the right to make changes to and correct errors in prices at any time before your Arrangements are confirmed. Once your Arrangements have been confirmed to you by our confirmation email then subject to other clauses in these terms and conditions, the price will not change.
Lead Organiser - Event Deposit - The option to pay a variable non-refundable event deposit is given to all organisers in order to validate a booking with us, the event deposit amount (which serves as confirmation of the event) will be notified to the organiser at the time of booking. The time limit in which you have to pay the full balance of your event is variable and will be notified to you at the time of booking.
Balance Payments - Please note balance payments for all guests / party members including the lead organiser are required a minimum of 14 days for packages, 14 days for activities unless otherwise stated by their event organiser, in advance of the first date of their event. Failure to pay the outstanding balance will result in automatic cancellation of the guest’s place and their deposit and any monies already paid forfeited.
Cancellations - Please note we reserve the right to cancel your event and retain your deposit and any monies paid to use if you fail to pay the full balance by the date notified to you at the time of booking.
Late Bookings (14 days for activities & 14 days for packages or less) - In the case of late bookings, 14 days of the first date of the event full balance will be required for the whole event and no deposit arrangements will be applicable.
Card Charges & Validation - No charges apply for debit cards. Validation of the card payments is only recognised when the money is cleared into our account.
Customer Service - If any of the above is unclear or you wish to discuss further please do not hesitate to contact us on 0800 689 3081
All website and quote descriptions are made in good faith and every care is taken to ensure their accuracy. However, errors may occasionally occur. We cannot accept any liability for any errors or omissions except where these have arisen due to our negligence or that of any our employees (as long as they were acting in the course of their employment at the time). While we provide product images to give a close representation of the product, we reserve the right to use images that may not be of the exact product itself. We reserve the right to make changes to and correct errors in our website and quotes at any time. Images used are for illustration purposes and not that necessarily of the actual venue.
Please note: most daytime activities take place at outdoor activity centres, which by their nature are not usually located in city centres/urban areas. Breaks/events advertised and sold by us as taking place in or to any particular city/town may include activities in locations that we consider to be within a reasonable distance from your accommodation and/or that city/town. As a general guide we would consider a reasonable distance to be approximately 30 miles although this may be more for some exclusive activities.
Occasionally, we have to make changes to and correct errors in our website and/or documentation or other literature we produce both before and after bookings have been confirmed; and your supplier(s) may make a change to or cancel confirmed bookings. Whilst we and your suppliers always endeavour to avoid changes and cancellations, we and they must reserve the right to do so.
Most changes suppliers make are minor for example a change in the timing of your confirmed activity(ies); a change in the venue at which any activity you have booked is to take place (where the activity itself has not changed); In extremely rare circumstances suppliers may make a significant change or cancellation to a confirmed booking. If this happens, you acknowledge that UA reserves the right to cancel or reschedule activities in the event of emergency or other disaster. You acknowledge that UA reserves the right to cancel or reschedule activities in the event of emergency or other disaster. You acknowledge that UA in it’s sole discretion may delay, modify or cancel activities if natural or man-made emergencies affect the ability for the event to take place. You agree that “emergency” is defined to mean any event beyond the control of UA, including but not limited to: high wind, extreme rain or hail, flood, acts of terrorism, fire, threatened or actual strike, labour difficulty or work stoppage, vehicular issues, insurrection, war, public disaster, and unavoidable casualty. You further acknowledge that UA in it’s sole discretion may also delay, modify or cancel activities if conditions on the day of the event are, in the sole judgement of UA, in any way unsafe. In the event of delay, modification, or cancellation of activities as described in this paragraph, you understand that you will not be entitled to a refund of your deposit or any other costs incurred in connection with booked activities. We will issue you with a voucher credit equal to the monetary value of your deposit. The voucher will be valid for a minimum term of 12 months.
If you wish to change your booking in any way we will try to accommodate your requests but we cannot guarantee that changes can always be made. Where a change can be made, we may charge an amendment fee. In any case you will be charged for any extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
Where the price of your Arrangements depends on the number of people booked and extra people are added to the booking, the price will be reworked on the basis of the new number of people going and we will send you a new confirmation. You will be required to pay the increased price.
If you wish to cancel all or any part of your booking, you should advise us immediately by telephone followed by confirmation in writing. Cancellations can only be made in accordance with our terms and conditions.
Amount you must pay unless your event organiser has specified differently.
Please note that the total cost of the Arrangements in the above scale does not include any insurance premiums or amendment charges relating to your Arrangements.. If your insurance policy covers the reason for your cancellation, you should be able to claim for a refund of your cancellation charges from the insurance company less any applicable excess.
Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, UA may need to amend their pricing. We will notify you if that is the case.
Any returned payments will be made to the lead organiser. UA will not be responsible for the cancellation of any event due to force majeure.
You are advised to take out adequate and appropriate personal insurance for your protection. Such insurance should cover the cost of cancellation by you and/or any member of your party and the cost of assistance, including repatriation to the UK, in the event of illness or accident. You must ensure that the policy you purchase is suitable for your confirmed Arrangements including any hazardous activities. Many policies do not cover such activities so you must check the small print before purchasing and if in doubt, check with the insurers that you will be covered. You must also ensure that your insurance covers participation in any hazardous activities which do not form part of your Arrangements.
Due to the nature of extreme activities and variable international protocol and standards, occasionally the party may be required to acknowledge and agree to local Disclaimers (which may include health disclosures) prior to proceeding with elements of their arrangements, these Disclaimers serve to highlight the risks associated with the activity in question; on acknowledgement of the Disclaimer members of the booking party will consciously proceed fully aware of the safety, security, comfort and insurance implications of that activity. Members of the booking party will be responsible for appreciating whether or not their personal insurance cover is appropriate. Given an onsite review of any previously unseen Disclaimer (and thereafter relative consideration of the activity, environment, premises, personnel, safety, etc), if any member of the booking party elects not to proceed UA will reimburse that person to the value of the independent cost expense of that element of the arrangements, provided the member obtains written confirmation of non-procedure from the Supplier.
Whilst UA will provide as much advance information as reasonably possible, UA will defer to the protection of any Disclaimers. Should any assistance be required post Disclaimer, UA will endeavour to assist in support solutions, the level of support may be limited to the local services and levels of compensation will be relative to the local delivery of the arrangements.
Some of the arrangements you may book require a good level of fitness, strength and endurance. It is your responsibility to ensure that you have the appropriate level. Many activities are not recommended for those with any disability, illness or infirmity. If you have an existing medical condition, allergies or disability which may affect your Arrangements you must let us know the details before you make your booking. If in our reasonable opinion, your chosen Arrangements are not suitable for you taking into account your medical condition or disability or you are not being accompanied by someone who can provide all the assistance you may reasonably require where it is reasonable for us to require this we will advise the applicable supplier(s) who can instruct us to refuse to accept the booking. If we find out after you have made the booking that you have an existing medical condition or disability and you are not being accompanied by someone who can provide all the assistance you may reasonably require as referred to above and you have failed to give us this information at the time of booking, we will advise the applicable supplier(s) of such who may cancel your booking and impose their cancellation charges where in their reasonable opinion, the confirmed Arrangements are not suitable. Please note that some of the Arrangements we feature are inherently dangerous and by booking these Arrangements you accept the inherent risks.
You understand and agree that when you book through us, you accept responsibility for the proper conduct of yourself and all other members of your party during your Arrangements. You understand and agree that when you book through us, you accept responsibility for the proper conduct of yourself and all other members of your party during your Arrangements. We or any person in authority can terminate your Arrangements if, in the reasonable opinion of ourselves or the person in authority, your behaviour or that of any member(s) in the booking is likely to cause distress, damage, danger or annoyance to other clients or members of the party, employees, suppliers, property or anyone else or if the person(s) concerns is or appears to be unfit to travel for whatever reason. In this situation, the person(s) concerned will not be able to complete their Arrangements and we will not be liable for any refund, compensation, expenses or any costs they have to pay or incur. We cannot accept liability for the behaviour of others in your accommodation or any persons taking part in any event or activity and/or present in the same environment which forms part of your Arrangements or if any facilities or services are removed or withdrawn as a result of their action.
Full payment for any damage or loss (reasonably estimated if not precisely known) caused by you or any member of your party must be made direct to the accommodation owner or manager or other supplier or to us as their agent as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us or any supplier(s) and all costs incurred by us / the supplier (including our own, the supplier's and the other party's full legal costs) as a result of your actions. You must ensure you have appropriate travel insurance to protect you if this situation arises. UA reserves the rights to pass your details on to a supplier, or third party debt recovery agency to reclaim any monies owing including all additional costs of doing so.
You agree to ensure that all members of the party comply with all timetables of the events. Failure to keep to the timetables may result in either discontinuation of the event or cancellation of the said event. We will not be liable for any refund, compensation or any costs that may be incurred by you.
You agree to ensure that all members of the party act at all times in a safe responsible manner and comply with all safety procedures, listen and be present at all safety and information briefings which are relevant to the Arrangements booked, make supervisors or any persons in authority immediately aware of any equipment or site deficiencies or concerns, dress suitably for any event as advised by any supplier(s) and observe and obey all laws, requests, conditions of use and other requirements of any supplier(s), including accommodation and entertainment venues.
Many events and activities require a high level of concentration and the use of alcohol or drugs or being under the influence of alcohol or drugs whilst participating in such events is strictly forbidden. If you or any member of your party have, in the reasonable opinion of any supplier(s), been using drink or drugs or fail to act in a safe responsible manner, they reserve the right to cancel your participation forthwith. In this event we will not be liable to pay you any refund, compensation or any costs / expenses incurred by you.
If there are any complaints about the Arrangements these must be communicated immediately to UA or its Suppliers (eg your hotelier) who will endeavour to put things right to avoid it spoiling any part of the Arrangements. It is strongly recommended that you communicate any complaint directly to the supplier of the services as well as to our representative, in the case of UA by telephone during stated offices hours Mon-Fri to +44 (0)800 689 3081 or out of hours which can be accessed by calling our main office number or any other support number supplied, without delay and complete a report form on location. Please be aware if you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in on location and this may affect your rights under this contract. For the absence of doubt any failure to so report such complaints immediately is likely to be deemed to be a failure on the part of the booking party to mitigate its losses and UA will not consider itself liable for those complaints. If the matter is still not resolved after completion of the arrangements then the Client must write to UA within 7 days of completion of the arrangements giving full details, including submission of a written report / assessment (by email or letter) specifying any perceived failure at the place where the arrangement is supplied and any accompanying documentary evidence giving your booking reference, lead organiser name and all other relevant information. Please keep your letter concise and to the point. The lead organiser accepts a 28 day period for satisfactory negotiation of any disputes prior to proceeding with and or advising any external representation. Mediation - if a dispute arises the parties will attempt to resolve it by discussion, negotiation and mediation prior to commencing legal proceedings. We would respectfully request any written communications to be sent by recorded post.
Any acceptance of liability by us is however subject to clause 14 liabilities. In the unlikely event that you have to pay for an activity or for entrance to a venue booked through us where you had already paid through us for this activity then you must collect a receipt and send it to us in order for us to reimburse those costs
As you will appreciate, we have no control over the weather. Unfortunately, there is always the risk that you may be unable to take part in weather dependent activities due to poor weather. If this occurs, you will not be entitled to change or cancel your Arrangements without paying suppliers’ normal charges. You will not be entitled to the options set out in clause 7(Changes and Cancellations by us or the applicable supplier). We will assist you to find alternative activities or arrangements but please bear in mind that these may only be available at an additional charge to you.
Sales on this web site are governed by Scots law and you agree to submit any dispute to the non-exclusive jurisdiction of the Scottish courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
We accept no responsibility or liability for the content of web sites which are not under our control that link to this website.
We are required by law to tell you that sales can be concluded in English only.
We do not guarantee that this web site will be compatible with all customers’ computers.
By signing up to the website, you accept that you wish to receive e-mail communication from your designated event organiser and UA. These could be e-mails with regards to promotions, offers and information about your own event. If at any time you wish to unsubscribe from these e-mails you can do so on any of our e-mails or by replying asking to be unsubscribed.